BRICK-AND-MORTAR STORE POLICIES

This information pertains to our physical store in Oakville, Ontario

EXCHANGES

We will accept exchanges on unopened products returned within 30 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer cash refunds.

We do not accept any returns or exchanges on booster boxes, packs, or singles.

STORE CREDIT

Store credit is issued to an account under the recipient's name. Store credit can only be redeemed in-store and can only be used by the person associated with the account. We require a piece of photo ID for the use of store credit and cannot accept any other form of identification. Receipts are not an acceptable alternative to photo ID.

Store credit is not transferable.

MISSING PIECES

If a game you purchased from us has missing or damaged components, please contact the game's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.

IN-STORE PICKUPS

If you have ordered products through our website and chosen the in-store pickup option, your order will be shipped to the store you selected. These orders are held for at least one month after fulfillment (except in the case of TCG singles, which are held indefinitely).

You will receive an email once your order is ready for pickup. You can also check the status of your orders by logging in to your account and viewing your order history. Orders with the status "Fulfilled" are available for pickup or have already been picked up.

Please do not expect to pick up your order until it has been fulfilled. Usually this takes 24-48 hours from the time of purchase but can take longer if there are extraneous circumstances.

You will require a piece of photo ID and your order number to pick up your order. If you would like to designate someone else to pick up an order on your behalf you must leave their name in the order notes or email us at info@game.ca with your order number and the person's name.